Terms of Use
Effective October 4, 2026.
1. Who provides Moov
MASTERPIECE Technologies Inc. ("we", "us") operates Moov, including the Mac app, website and connected account services. These Terms cover your use of those services. Contact us at support@trymoov.app.
2. Movement breaks and your safety
Moov provides movement reminders and guided exercises for general wellbeing. It does not provide medical advice, diagnosis, treatment or a guarantee of health outcomes. Choose movements appropriate to your circumstances, leave enough room, and stop if you experience pain, dizziness or discomfort. Seek qualified advice if you have a condition or are unsure whether an exercise is suitable.
Camera movement checks are estimates and can be inaccurate. You remain responsible for how you move. Camera access is optional; a timed fallback is available when camera or model checks are unavailable. Break screens can cover connected displays. You can pause or snooze breaks. Reminders require the app to be running: closing its window keeps it running; Quit stops reminders.
3. Accounts and access
Use an email address you control and accurate account details. Protect email codes and activation tokens; do not share them or use another person's account. Let us know if you suspect unauthorized access. Connected paid access requires a verified purchase and valid entitlement. Sign out or revoke activation tokens through the account controls when needed.
After online purchase verification, the app can use a signed offline licence for up to seven days, capped earlier by subscription expiry. Online verification can deny revoked or refunded access. An existing offline licence may remain usable until its expiry while disconnected; immediate offline revocation is not guaranteed.
4. License and acceptable use
Subject to these Terms and your purchased entitlement, we grant you a limited, non-exclusive, non-transferable license to use Moov for your own use. Purchasing access does not transfer ownership of Moov. Do not resell access, distribute private activation tokens, bypass purchase verification, interfere with the service, or use it unlawfully. Restrictions on copying, modification or reverse engineering apply only to the extent permitted by law; third-party and open-source licenses govern their respective components.
5. Purchases, subscriptions and refunds
Review the plan, total price in USD, applicable taxes, billing interval and renewal terms at checkout before paying. Your access is governed by the purchased entitlement.
Subscriptions renew unless canceled. Manage billing in your Moov account opens Stripe billing controls. Contact support if you cannot access them. Canceling renewal and requesting a refund are separate actions.
You can request a full refund within 14 days of your first purchase by emailing support. Subscription renewals are excluded from this voluntary policy. Read the refund policy for access consequences and request details. Mandatory consumer rights remain unaffected.
6. Updates and availability
Launch at login and update notifications are optional settings. Installing an update and restarting require your action. Updates may address security, compatibility or functionality. Availability depends on compatible hardware, operating system, permissions and connected services. We do not promise uninterrupted operation, a particular update schedule or indefinite support. No change overrides rights attached to an approved purchase or required by law.
7. Privacy, feedback and referrals
Our Privacy Policy describes local camera processing, operational account and payment data, and optional analytics. Declining optional analytics does not prevent registration, purchase verification or core app features. Avoid sending sensitive information in feedback.
Referral invitations and attribution may be available when configured. Only invite someone who has agreed to receive your invitation. A referral code or invitation does not itself earn a reward. Referral rewards are currently disabled.
8. Problems, restrictions and consumer rights
Contact support about access, billing or product problems. Access may be restricted when an entitlement is invalid or revoked, or to address misuse or security risks, subject to applicable law and paid entitlements. Mandatory consumer rights remain available.
9. Changes
We will communicate material changes to these Terms as required by applicable law.